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About Us

Who We Are?

We have been in business since 2005 and grown into a multi-product company with many retail locations across Canada . To ensure our continued growth we monitor market trends and adapt to the requirements of our clients. We not only look to improve but also are always expanding our product lines.

Since 2005, Uniway Computer has been providing computer sales and repairs, cell phone repairs and HID, LED headlight sales and services to clients throughout our Alberta, Saskatchewan, Manitoba and British Columbia locations. With Uniway, customers pay by the job, not by the hours. By utilizing this approach, our evaluation services allow us to properly determine what may be causing issues before beginning work and offer a complete solution.

We make available to you the most recognizable and trusted brands such as: Dell, HP, IBM, Lenovo etc, and many categories: laptops, desktops, LCDs etc. We are always adding to our catalogue, increasing the selection of refurbished electronics over time, to help you upgrade your computing needs at affordable price. We value every customer and work towards bringing only the best to them.

With business expanding, we started to offer IT solutions not only in hardware but also software. We help organizations of all sizes navigate complex software challenges to run their business smarter and more efficient.

 

Shipping Policy

This Shipping Policy only applies to products or services that are listed on the UNIWAY website (the “Site”) as “Sold and

Shipped by UNIWAY” that will be shipped within Canada.

Shipping Options:

  • Standard Shipping, Delivery within 2-7 business days.
  • Express Shipping, Delivery within 1-2 business days.

General Shipping Terms

These are UNIWAY’s General Shipping Terms that apply to all shipping options.

Delivery times are measured in business days. All orders are subject to a processing time of 1 business day prior to shipping. The estimated arrival date is not a guarantee of when the package will be delivered. We do not process orders on weekends or holidays. While UNIWAY and our shippers will make every effort to get your order to you within the allotted time. We do not deliver to PO boxes.

 

Refund Policy

Our return and exchange policy is as follows: we do not accept returns, only exchanges. Exchanges are allowed within 14 days of purchase. To be eligible for an exchange, the item must be in its original condition and packaging, with all tags and labels still attached. Please contact us to initiate the exchange process. Any shipping costs associated with the exchange will be the responsibility of the customer

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at SUPPORT@UNIWAY.CA

In the unlikely event that a return is accepted, a 15% restocking fee will be applied. The fee will be deducted from the total amount of the refund. Please contact us for more information on returning an item.

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Refunds generally occur within 7-10 business days of our receipt of the unit.

To return your product, you should mail your product to: Uniway computer LTD , 3332 Parsons RD NW, Edmonton AB T6N 1B5, Canada Or drop off at nearest local store.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on your location. If you are shipping an item with a value of over $75, it is recommended that you use a trackable shipping service or purchase shipping insurance to ensure its safe delivery.